Job Title: IT Technician
Location: 100% Remote (Global or Region-Specific)
Job Type: Full-Time | Permanent
Experience Level: Entry to Mid-Level (1–3+ years)
Industry: Information Technology | Managed Services | SaaS | Help Desk
Salary: Competitive + Remote Benefits + Career Growth Opportunities
🛠️ About the Role
We are seeking a detail-oriented and customer-focused Remote IT Technician to join our global IT operations team. In this role, you will provide technical support for hardware, software, and networking issues across a distributed workforce. You’ll be working closely with end-users, engineers, and IT administrators to ensure systems run smoothly and securely.
This is an ideal opportunity for someone who enjoys troubleshooting, thrives in remote environments, and wants to grow in the IT field.
🔧 Responsibilities
- Provide remote technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot hardware, software, OS (Windows/macOS), and peripheral issues
- Manage user accounts and permissions in Active Directory, Azure AD, and Google Workspace
- Assist users via remote access tools (e.g., TeamViewer, AnyDesk, RDP)
- Install and configure operating systems, applications, and updates
- Monitor systems and respond to IT support tickets using help desk platforms (e.g., Freshservice, Zendesk)
- Set up and troubleshoot VPNs, Wi-Fi issues, network connectivity, and VoIP devices
- Support onboarding/offboarding by provisioning accounts and devices
- Maintain inventory, documentation, and incident logs
- Collaborate with system admins for escalated technical issues
📌 Qualifications
- 1–3 years of experience in an IT Technician, Help Desk, or Technical Support role
- Strong understanding of Windows 10/11, macOS, and basic Linux familiarity
- Basic knowledge of networking: IP addressing, DHCP, DNS, VPN
- Experience with Microsoft 365, Google Workspace, Zoom, and Teams
- Excellent problem-solving, communication, and multitasking skills
- Self-motivated with the ability to work independently in a remote environment
- Customer service mindset with attention to detail
💼 Preferred Skills & Certifications
- IT Certifications: CompTIA A+, Network+, Google IT Support, Microsoft MTA/MD-100
- Experience with ticketing systems (Jira Service Management, ServiceNow)
- Familiarity with mobile device management (MDM) tools like Intune, Jamf
- Exposure to cloud platforms: Azure, AWS (basic console experience)
- Ability to create user guides and technical documentation
🎁 What We Offer
- Fully remote role – flexible work environment
- Competitive salary with performance-based incentives
- Training and certification support (CompTIA, Microsoft, etc.)
- Health insurance and wellness benefits (region-specific)
- Paid time off, holidays, and sick leave
- Clear growth path to IT Support Specialist, SysAdmin, or Network Engineer roles
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