
Job Title: IT Manager
Location: Remote (Work from Anywhere | Region-Specific if Needed)
Employment Type: Full-Time | Permanent
Seniority Level: Mid-Senior
Industry: Information Technology | SaaS | Cloud Infrastructure | Enterprise Support
Compensation: Competitive Salary + Bonuses + Remote Benefits
π About the Role
We are looking for an experienced and strategic Remote IT Manager to oversee the planning, implementation, and maintenance of our global IT infrastructure. In this leadership role, youβll guide IT operations, manage technical teams, and ensure our systems, networks, and security practices align with business goals and compliance standards.
This is a hands-on, remote-first role that combines technical oversight with team leadership and long-term infrastructure strategy.
π Key Responsibilities
- Lead and manage global IT operations including systems administration, desktop support, network operations, and IT security
- Design and execute IT policies, SOPs, and disaster recovery plans
- Oversee the provisioning, maintenance, and lifecycle management of hardware, software, and user access
- Manage and mentor a distributed team of IT technicians, support specialists, and system administrators
- Ensure high availability of enterprise systems, cloud infrastructure, and SaaS tools (Microsoft 365, Google Workspace, Slack, etc.)
- Own vendor relationships and negotiate licensing, tools, and support contracts
- Implement and manage cybersecurity protocols, firewall policies, and compliance (SOC 2, ISO 27001, GDPR)
- Monitor performance metrics and KPIs across the IT ecosystem using dashboards and reporting tools
- Collaborate with engineering, HR, and finance departments on IT integrations, onboarding, and access governance
- Manage budgets, project timelines, and quarterly roadmap planning for IT initiatives
π§ Requirements
- 5+ years of experience in IT operations, systems administration, or support roles
- 2+ years in an IT management, team lead, or supervisor capacity
- Strong knowledge of Windows, macOS, and Linux operating systems
- Experience with cloud infrastructure (AWS, Azure, or GCP) and enterprise SaaS environments
- Proficiency in tools such as Active Directory, Azure AD, VPN, Firewalls, Microsoft 365, Google Workspace, Intune, or Jamf
- Familiarity with ITIL practices, ticketing systems (e.g., Jira, ServiceNow), and asset management
- Excellent organizational, communication, and leadership skills
- Demonstrated ability to manage remote teams and global IT infrastructure
π Preferred Certifications
- ITIL v4, PMP, CISSP, CompTIA Security+, Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator, Google IT Professional
- Experience with compliance frameworks such as HIPAA, SOC 2, ISO 27001, or GDPR
- Exposure to scripting/automation (PowerShell, Python, Bash) is a plus
π What Youβll Get
- 100% remote work flexibility
- Competitive salary with performance-based bonuses
- Paid certifications and access to continuing education
- Health, dental, and retirement benefits (based on location)
- Work with a fast-growing, tech-forward, and globally distributed team
- Career path toward Director of IT, VP of Infrastructure, or CIO roles
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