Midi Health
The healthcare women in midlife deserve—rooted in science, guided by experts, and covered by insurance.
Location: Remote
Job Type: Full-time
Industry: Information Technology & Services | Software | SaaS
Experience Level: 2–5 years
Salary: Competitive + Benefits + Career Growth
About the Role
We’re looking for a tech-savvy, customer-focused IT Support Specialist to join our growing team. You will be the first point of contact for all IT-related issues, ensuring our systems run smoothly and users receive fast, effective technical support. This role is critical to our operational success and ideal for someone who thrives in a fast-paced, collaborative environment.
Key Responsibilities
- Provide Tier 1 & Tier 2 technical support for desktops, laptops, mobile devices, printers, and networking issues
- Manage Microsoft 365, Active Directory, and Google Workspace accounts
- Support remote work environments via VPN, RDP, and collaboration tools like Zoom, Teams, and Slack
- Maintain, troubleshoot, and repair hardware, software, and peripheral devices
- Install, configure, and update operating systems and applications
- Perform routine system monitoring, data backups, and antivirus updates
- Document support issues and resolutions in the IT ticketing system
- Collaborate with system administrators and DevOps for escalated issues
- Assist with onboarding and offboarding employees with appropriate access and equipment
Qualifications
- 2–5 years in an IT support/helpdesk or technical support role
- Strong knowledge of Windows, macOS, and Linux environments
- Experience with Office 365, Exchange, Azure AD, Google Admin Console
- Familiarity with basic networking protocols: TCP/IP, DNS, DHCP, VPN
- Excellent problem-solving and communication skills
- IT certifications (CompTIA A+, Network+, Microsoft, Cisco, or Google IT Support) are a plus
- Ability to work independently and prioritize tasks efficiently
Why Join Us?
- Competitive salary & performance bonuses
- Modern tech stack and collaborative team culture
- Opportunities for training, certification, and career advancement
- Remote work flexibility
- Health, dental, and retirement benefits
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