Job Title: Desktop Support Technician
Job Type: Full-time | Remote
Experience Level: 2+ Years
Location: Remote
Industry: Information Technology & Services | Managed Services | Cloud Computing
Salary: Competitive + Remote Perks + Career Growth Opportunities
About Us
We are a dynamic, fast-paced IT services company providing innovative solutions to clients across industries including finance, healthcare, education, and e-commerce. As part of our continued growth, we’re hiring a Remote Desktop Support Technician who thrives in remote work environments and has a passion for solving user problems with speed, accuracy, and empathy.
About the Role
As a Remote Desktop Support Technician, you will serve as a critical part of our distributed IT support team. You will handle day-to-day support requests, troubleshoot software and hardware issues, and ensure that all end-users (remote or onsite) can work seamlessly and securely from anywhere.
This is a full-time work-from-home opportunity with flexible hours, great exposure to enterprise IT environments, and the ability to grow into senior technical or system administrator roles.
Key Responsibilities
- Provide remote Tier 1 and Tier 2 desktop support for Windows, macOS, and Linux systems
- Assist users via ticketing systems (e.g., Zendesk, ServiceNow, Freshservice), email, chat, and remote tools
- Troubleshoot issues with VPNs, network drives, printers, VoIP phones, webcams, and more
- Manage user accounts and permissions using Active Directory, Azure AD, and Google Workspace
- Configure, deploy, and support desktops, laptops, and virtual machines
- Install and support enterprise applications including Microsoft 365, Zoom, Slack, Teams, and antivirus tools
- Ensure devices comply with IT policies, security protocols, and endpoint protection standards
- Coordinate with System Admins and DevOps on escalated technical issues
- Maintain detailed documentation of problems, solutions, and user guides
- Onboard and offboard remote employees, provisioning access and IT assets
Required Qualifications
- Minimum 2 years of experience in IT support, desktop support, or help desk roles
- Experience with remote desktop tools such as AnyDesk, TeamViewer, Chrome Remote Desktop, or RDP
- Solid understanding of Windows 10/11, macOS, and basic Linux troubleshooting
- Familiar with networking concepts: TCP/IP, DNS, DHCP, firewalls, VPN
- Proficient in managing tickets and SLAs through ITSM platforms
- Strong communication skills with a customer-first mindset
- Ability to work independently and adapt to changing priorities
- IT Certifications are a plus: CompTIA A+, Network+, Google IT Support, Microsoft MTA/MD-100
Preferred (Nice to Have)
- Experience working in a 100% remote IT support team
- Knowledge of cloud-based environments: AWS WorkSpaces, Azure Virtual Desktop, GCP
- Scripting basics (PowerShell, Bash) for automation
- Experience supporting SaaS platforms and remote collaboration tools
- Familiarity with mobile device management (MDM) tools like Intune or Jamf
What We Offer
- 100% Remote work – flexible location & hours
- Competitive salary with performance-based bonuses
- Paid certifications, access to online courses, and mentoring
- Health insurance (region-specific), paid time off, and sick leave
- Access to cutting-edge technologies in a fast-paced IT environment
- Clear career path to Senior Support, SysAdmin, or Cloud Engineer roles
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